Faces of Airbus Services
For the last 2 years Zoé has been a Pilot Cadet at Airbus Flight Academy Europe. The pilot cadet programme has helped Zoé develop the skills and mind-set required to become a competent 'ready-to-fly' pilot. She has progressively acquired solid technical competencies and airmanship along with her fellow pilot cadets.
‘It was challenging but such an amazing experience. As a woman, gender has never made any difference. Supported by my instructors and classmates, the strong group cohesion that had grown definitely contributed to our success.
When I fly, I feel free and happy. But I also like outdoor sports, hiking, surfing or playing volleyball. The proximity of the flight school to the ocean was a good opportunity to share my passions and create unforgettable souvenirs together. I am very grateful and hope to see all of them soon in the air.'
The Airbus Flight Academy network, launched in 2018, comprises two flight schools, and is growing. More than 80 cadets have now joined Airbus Flight Academy Europe in France and Escuela de Aviación México in Mexico.
As HO Airbus Customer Services, Klaus is responsible for all Airbus support and services activities for airline customers, lessors and MROs, ranging from maintenance and upgrades to training and flight operations as well as material management and logistical support.
“The aviation industry has been badly hit by the pandemic but despite this we forecast recovery and growth. In the future we’ll see more passengers, new generation aircraft take to the skies and a bigger global fleet. This will change the approach to aircraft operations. Being able to repair more aircraft with complex technologies, train more pilots and technical crew as well as optimising flight operations and addressing the needs of the passenger will be key for the future.”
Airbus customer services is made up of more than 6,500 people across more than 60 locations around the globe, bringing the highest standards of safety and quality everywhere our Customers need Airbus’ support and services.
As Head of Customer Support Leasing & MROs, Bruno leads a worldwide team of Customer Support Directors. They are based close to our leasing and MRO customers in Toulouse, Dublin, Singapore, Beijing, Moscow, Delhi, Miami and Washington DC. "We are the primary interface with Customers for Customer Service subjects, after aircraft title transfer. Our mission is to ensure the highest level of customer satisfaction and to act as facilitators between Airbus and our customers, spreading their voice internally." Today, 8 Customer Support Directors (CSD) are dedicated to Lessors and 8 to Maintenance Repair Overhaul (MRO) organisations.
As an Airbus Services Sustainability Leader, Karine is continuously supporting sustainability without compromising operational efficiency. Airbus Services is committed to providing solutions for the environmental challenges our industry is facing. Our approach is to offer a dual-benefit: enabling our customers to reach their environmental targets while increasing their operational performance. “We have a role to play by optimising the in-service fleet. That’s why Airbus Services has designed more than 30 services to support airline environmental targets." Today, Airbus Services offers solutions that can reduce CO2 emissions by up to 4% during flight .
As Head of Airbus Services Marketing, Sonia is focused on our Customers' needs to support them during this challenging period. “Airbus Services is working to accelerate and adapt the go-to-market of some services that we think would bring some relief to our customers in the current context.” Today, an extensive portfolio of services is available to support our customers and help them prepare for a smooth return to service.
As Executive Vice President Engineering and member of the company’s Executive Committee, with over two decades of industry experience, Jean-Brice Dumont recently shared about how Airbus Services support the company’s commitment to environmental protection. ”To environmentally improve the current fleet, major changes are not necessarily imperative. Aircraft can benefit from small upgrades, called marginal, which in the end make a big performance gain. For example, ROPS+ is an active safety net for runway overruns, but not only. ROPS+ saves fuel as it significantly reduces go-arounds.” Today, Jean-Brice Dumont and Airbus Services are more than ever engaged to enhance our services offer for Customers wishing to reduce carbon footprint, waste and energy.
As Head of Airbus Consulting Services, Amrish leads a team of consultants providing the highest standards of tailor made services across the aviaition industry. "We offer our expertise in Airline, MRO and airport businesses. We intervene also at specific departments level, such as flight operations, the logistic, maintenance and engineering departments enabling them to meet regulatory requirements. This year we'll be extending our scope with a new range of Engineering & Design Services, this will be a real game changer for Airbus, not just as a revenue stream, but also to grow and engage our people. The idea is not to make engineering a commodity but to offer a cutting-edge service to customers within a niche domain." Today Airbus Consulting Services is made up of more than 25 consultants spread across the world and growing.
As a Services Airline Marketing Manager for the Middle East, South Asia and Africa based in Dubai, Alexandre helps to identify the pain points for customers in the region and finds services and solutions to support their needs. “There are around 150 people working in the regional office and it’s great that we can share and collaborate so closely together. Moving to a new part of the world with new customs and cultures is a great experience and it didn’t take long to get used to coming into the office on a Sunday. Being in Dubai also gave me the opportunity to join a first division rugby team, the Dubai Hurricanes, and to play for the TNL Rugby 7s selection at the Dubai 7s in the International Open Men!” Airbus Services continues to expand their footprint in the Middle East and Africa throughout 2020 with the opening of a new customer services hub enabling closer proximity to the customers in the region.
Airbus Services has set-up a dedicated organisation to deliver Airbus Flight Hour Services (FHS) which consists of a range of solutions from component supply and repair to full airframe maintenance. Fernando has been working as a Flight Hour Services engineer for the last few years. "I am a real carioca, meaning I love playing music and practicing collective sports such as football and rugby since I’ve moved to Toulouse. In Flight Hour Services, we live in an international and diverse environment with customers at the heart of our activity." Airbus FHS helps minimise aircraft on-ground time by providing even faster and simpler access to pooled spare parts and maintenance services at predictable rates.
Chris is one of the 135 Airbus Services staff based in the United Kingdom. "The Technical Data Customer Interface activity has enabled us to build closer relationships with the customer and provide on-site support when requested by the airline, with the help of the dedicated airline Customer Support Directors and the local Field Representative." In the U.K. Airbus Services Technical Data teams are answering maintenance Technical Data related queries directly to our customers. Chris joined the Technical Data team in 2003 as a Technical Data Engineer and has been the Technical Data Customer Interface for Thomas Cook Airlines and Virgin Atlantic Airways since 2018.