Faces of Airbus Services
As Head of Airbus Consulting Services, Amrish leads a team of consultants providing the highest standards of tailor made services across the aviaition industry. "We offer our expertise in Airline, MRO and airport businesses. We intervene also at specific departments level, such as flight operations, the logistic, maintenance and engineering departments enabling them to meet regulatory requirements. This year we'll be extending our scope with a new range of Engineering & Design Services, this will be a real game changer for Airbus, not just as a revenue stream, but also to grow and engage our people. The idea is not to make engineering a commodity but to offer a cutting-edge service to customers within a niche domain." Today Airbus Consulting Services is made up of more than 25 consultants spread across the world and growing.
As a Services Airline Marketing Manager for the Middle East, South Asia and Africa based in Dubai, Alexandre helps to identify the pain points for customers in the region and finds services and solutions to support their needs. “There are around 150 people working in the regional office and it’s great that we can share and collaborate so closely together. Moving to a new part of the world with new customs and cultures is a great experience and it didn’t take long to get used to coming into the office on a Sunday. Being in Dubai also gave me the opportunity to join a first division rugby team, the Dubai Hurricanes, and to play for the TNL Rugby 7s selection at the Dubai 7s in the International Open Men!” Airbus Services continues to expand their footprint in the Middle East and Africa throughout 2020 with the opening of a new customer services hub enabling closer proximity to the customers in the region.
As one of the business development directors for training services, Daphné establishes partnerships with our Customers to expand the footprint of our training centres. She also works on bringing innovation to Airbus Training services by developing end-to-end training with our Airbus Ab-initio programme, or scouting for innovative technologies to enhance the Airbus portfolio. "Business Development in Airbus is all about understanding what drives our Customers today, and what might be their expectations for the future, serving them with the best we have in-house, and anticipating market evolutions and trends of tomorrow. In a world where pilots and mechanics are already scarce, it is crucial that we support our Customers in supplying and training the best crews for their operations" Training Services delivers Flight and Maintenance Training in over 18 locations worldwide, bringing the highest safety standards across the world.
As one of the Services Marketing Directors, Kate is pushing for the enhancement and optimisation of Services provided to Leasing Customers worldwide. Marketing and Business development plays a key role in understanding Customers and building a Service offer that truly brings Value. “Having the opportunity to work with our Customers to design the Services of tomorrow that have the potential to impact their operations is truly an inspiration for me. We are all pioneers at our own level and I am glad to be an actor of this transformation for Airbus Services” With challenging targets ahead, an intrapreneurial mindset, relentless dedication in getting things done for our Customers and a great team spirit are the key competences required to join the Services Marketing Team.
Thibaut is a Customer Support Engineer within the Airbus Services Engineering Support team. "As a customer support engineer I have the chance to be close to the two things that I find the most interesting in our company: our products and our Customers. Getting to represent Airbus in front of our Customers while also echoing their in-service experience within Airbus is a very rewarding aspect of my job." Thibaut regularly meets and supports customers in person to share good practice and technical information.
Airbus Services has set-up a dedicated organisation to deliver Airbus Flight Hour Services (FHS) which consists of a range of solutions from component supply and repair to full airframe maintenance. Fernando has been working as a Flight Hour Services engineer for the last few years. "I am a real carioca, meaning I love playing music and practicing collective sports such as football and rugby since I’ve moved to Toulouse. In Flight Hour Services, we live in an international and diverse environment with customers at the heart of our activity." Airbus FHS helps minimise aircraft on-ground time by providing even faster and simpler access to pooled spare parts and maintenance services at predictable rates.
Chris is one of the 135 Airbus Services staff based in the United Kingdom. "The Technical Data Customer Interface activity has enabled us to build closer relationships with the customer and provide on-site support when requested by the airline, with the help of the dedicated airline Customer Support Directors and the local Field Representative." In the U.K. Airbus Services Technical Data teams are answering maintenance Technical Data related queries directly to our customers. Chris joined the Technical Data team in 2003 as a Technical Data Engineer and has been the Technical Data Customer Interface for Thomas Cook Airlines and Virgin Atlantic Airways since 2018.
As Head of Programmes & Services, Philippe is at the heart of the company’s global business ensuring parity between the pillars of aircraft and services "When I was a 7 seven year old boy, my father brought me to watch the first flight of the Concorde and soon after he became one of the first A320 pilots so you can imagine my emotional connection to this company but also to our overall industry." Philippe's wish is that one day his three sons will fly on a zero emission Airbus aircraft, 100% on time and with the same on-board connectivity journey they are experiencing at home.