Faces of Airbus Services
As Head of Customer Support Leasing & MROs, Bruno leads a worldwide team of Customer Support Directors. They are based close to our leasing and MRO customers in Toulouse, Dublin, Singapore, Beijing, Moscow, Delhi, Miami and Washington DC. "We are the primary interface with Customers for Customer Service subjects, after aircraft title transfer. Our mission is to ensure the highest level of customer satisfaction and to act as facilitators between Airbus and our customers, spreading their voice internally." Today, 8 Customer Support Directors (CSD) are dedicated to Lessors and 8 to Maintenance Repair Overhaul (MRO) organisations.
As an Airbus Services Sustainability Leader, Karine is continuously supporting sustainability without compromising operational efficiency. Airbus Services is committed to providing solutions for the environmental challenges our industry is facing. Our approach is to offer a dual-benefit: enabling our customers to reach their environmental targets while increasing their operational performance. “We have a role to play by optimising the in-service fleet. That’s why Airbus Services has designed more than 30 services to support airline environmental targets." Today, Airbus Services offers solutions that can reduce CO2 emissions by up to 4% during flight .
As Head of Airbus Services Marketing, Sonia is focused on our Customers' needs to support them during this challenging period. “Airbus Services is working to accelerate and adapt the go-to-market of some services that we think would bring some relief to our customers in the current context.” Today, an extensive portfolio of services is available to support our customers and help them prepare for a smooth return to service.
As Executive Vice President Engineering and member of the company’s Executive Committee, with over two decades of industry experience, Jean-Brice Dumont recently shared about how Airbus Services support the company’s commitment to environmental protection. ”To environmentally improve the current fleet, major changes are not necessarily imperative. Aircraft can benefit from small upgrades, called marginal, which in the end make a big performance gain. For example, ROPS+ is an active safety net for runway overruns, but not only. ROPS+ saves fuel as it significantly reduces go-arounds.” Today, Jean-Brice Dumont and Airbus Services are more than ever engaged to enhance our services offer for Customers wishing to reduce carbon footprint, waste and energy.
As Head of Airbus Consulting Services, Amrish leads a team of consultants providing the highest standards of tailor made services across the aviaition industry. "We offer our expertise in Airline, MRO and airport businesses. We intervene also at specific departments level, such as flight operations, the logistic, maintenance and engineering departments enabling them to meet regulatory requirements. This year we'll be extending our scope with a new range of Engineering & Design Services, this will be a real game changer for Airbus, not just as a revenue stream, but also to grow and engage our people. The idea is not to make engineering a commodity but to offer a cutting-edge service to customers within a niche domain." Today Airbus Consulting Services is made up of more than 25 consultants spread across the world and growing.
As a Services Airline Marketing Manager for the Middle East, South Asia and Africa based in Dubai, Alexandre helps to identify the pain points for customers in the region and finds services and solutions to support their needs. “There are around 150 people working in the regional office and it’s great that we can share and collaborate so closely together. Moving to a new part of the world with new customs and cultures is a great experience and it didn’t take long to get used to coming into the office on a Sunday. Being in Dubai also gave me the opportunity to join a first division rugby team, the Dubai Hurricanes, and to play for the TNL Rugby 7s selection at the Dubai 7s in the International Open Men!” Airbus Services continues to expand their footprint in the Middle East and Africa throughout 2020 with the opening of a new customer services hub enabling closer proximity to the customers in the region.
As one of the Services Marketing Directors, Kate is pushing for the enhancement and optimisation of Services provided to Leasing Customers worldwide. Marketing and Business development plays a key role in understanding Customers and building a Service offer that truly brings Value. “Having the opportunity to work with our Customers to design the Services of tomorrow that have the potential to impact their operations is truly an inspiration for me. We are all pioneers at our own level and I am glad to be an actor of this transformation for Airbus Services” With challenging targets ahead, an intrapreneurial mindset, relentless dedication in getting things done for our Customers and a great team spirit are the key competences required to join the Services Marketing Team.
Airbus Services has set-up a dedicated organisation to deliver Airbus Flight Hour Services (FHS) which consists of a range of solutions from component supply and repair to full airframe maintenance. Fernando has been working as a Flight Hour Services engineer for the last few years. "I am a real carioca, meaning I love playing music and practicing collective sports such as football and rugby since I’ve moved to Toulouse. In Flight Hour Services, we live in an international and diverse environment with customers at the heart of our activity." Airbus FHS helps minimise aircraft on-ground time by providing even faster and simpler access to pooled spare parts and maintenance services at predictable rates.
Chris is one of the 135 Airbus Services staff based in the United Kingdom. "The Technical Data Customer Interface activity has enabled us to build closer relationships with the customer and provide on-site support when requested by the airline, with the help of the dedicated airline Customer Support Directors and the local Field Representative." In the U.K. Airbus Services Technical Data teams are answering maintenance Technical Data related queries directly to our customers. Chris joined the Technical Data team in 2003 as a Technical Data Engineer and has been the Technical Data Customer Interface for Thomas Cook Airlines and Virgin Atlantic Airways since 2018.
As Head of Programmes & Services, Philippe is at the heart of the company’s global business ensuring parity between the pillars of aircraft and services "When I was a 7 seven year old boy, my father brought me to watch the first flight of the Concorde and soon after he became one of the first A320 pilots so you can imagine my emotional connection to this company but also to our overall industry." Philippe's wish is that one day his three sons will fly on a zero emission Airbus aircraft, 100% on time and with the same on-board connectivity journey they are experiencing at home.