Faces of Airbus Services
As one of the Services Marketing Directors, Kate is pushing for the enhancement and optimisation of Services provided to Leasing Customers worldwide. Marketing and Business development plays a key role in understanding Customers and building a Service offer that truly brings Value. “Having the opportunity to work with our Customers to design the Services of tomorrow that have the potential to impact their operations is truly an inspiration for me. We are all pioneers at our own level and I am glad to be an actor of this transformation for Airbus Services” With challenging targets ahead, an intrapreneurial mindset, relentless dedication in getting things done for our Customers and a great team spirit are the key competences required to join the Services Marketing Team.
Sion is a Landing Gear Systems Engineer within the Airbus Services Engineering Support team. "Our team provides direct technical support to customers around the world on a 24/7 basis for Landing Gear System related questions, this can range from a simple handover of missing documentation, to instructions for aircraft recovery after “Hard Landing” type events. We also act as a voice for our customers, consolidating information about the behaviour of the product in service and relaying this to our design organisation." Sion regularly meets and supports customers in person to share good practice and technical information.
Airbus Services has set-up a dedicated organisation to deliver Airbus Flight Hour Services (FHS) which consists of a range of solutions from component supply and repair to full airframe maintenance. Fernando has been working as a Flight Hour Services engineer for the last few years. "I am a real carioca, meaning I love playing music and practicing collective sports such as football and rugby since I’ve moved to Toulouse. In Flight Hour Services, we live in an international and diverse environment with customers at the heart of our activity." Airbus FHS helps minimise aircraft on-ground time by providing even faster and simpler access to pooled spare parts and maintenance services at predictable rates.
Chris is one of the 135 Airbus Services staff based in the United Kingdom. "The Technical Data Customer Interface activity has enabled us to build closer relationships with the customer and provide on-site support when requested by the airline, with the help of the dedicated airline Customer Support Directors and the local Field Representative." In the U.K. Airbus Services Technical Data teams are answering maintenance Technical Data related queries directly to our customers. Chris joined the Technical Data team in 2003 as a Technical Data Engineer and has been the Technical Data Customer Interface for Thomas Cook Airlines and Virgin Atlantic Airways since 2018.
As Head of Programmes & Services, Philippe is at the heart of the company’s global business ensuring parity between the pillars of aircraft and services "When I was a 7 seven year old boy, my father brought me to watch the first flight of the Concorde and soon after he became one of the first A320 pilots so you can imagine my emotional connection to this company but also to our overall industry." Philippe's wish is that one day his three sons will fly on a zero emission Airbus aircraft, 100% on time and with the same on-board connectivity journey they are experiencing at home.