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Core Services

Core Services

Assisting you to safely operate your Airbus fleet

Customer Relationship

Every success story starts from strong collaboration and trust

Our Customers are increasingly under pressure to optimise costs and improve operational efficiency. As a result, most of them are more and more seeking for a trusted partner to bring added value to their daily business. From Day 1 and even before, we care and ease your operations. Airbus Services sets the standard for the best-in-class services by adopting a long-term collaborative approach with every single customer. Providing around-the-clock care and regional customer support, Airbus’ diverse and talented team is determined to spread value and expertise consistently. For Airbus, establishing high-quality and continuous relationships across its global customer base is paramount.

Customer Focus

 

With our Core Services, you can rely on a team of around 5500 experts spread over more than 150 different locations to support the fast-growing operated fleet, contributing to safe, reliable and economical operations of your Airbus aircraft. Our non-stop collaboration is leveraged by all the essential documentation and digital means you need to improve and seamless the way we exchange and decide what is the most accurate solution for you. Read less Read more

Building together a long-term partnership

DELIVERY CENTER WORKER

Core Services’ prime objective is to assist our customers operating safely and profitably their Airbus fleet. Every customer is assigned with a Customer Support Director who acts as a focal point and coordinates the implementation of any necessary assistance to support an operational need. In addition, more than 300 field service representatives are positioned in over 150 cities, near the airline they serve. This proximity is strengthened by Airbus’ robust international network of support, training, maintenance and engineering facilities, as well as its materials and logistics centres, providing you a global and end-to-end support around the world.

You operate, we care

Customer Support Director

Customer Support Director

Our Customer Support Directors community has a key mission to be the voice of the Customers inside Airbus, with an objective to ensure full satisfaction of our operators and to facilitate connexion with the right Airbus experts.

Field Service Representative

Field Service Representative

As an Airbus customer, you benefit from an on-site representative providing technical assistance, guidance and establishing strong relationship between respective organisations. 310+ Field Services Representatives are currently located around the world to deliver continuous added value as best front line support to our customers and close the loop with feedback to Airbus.

Services Regionalisation

Services Regionalisation

Airbus Services is continuously fostering its organisation to gain in proximity with its customers. Wherever you are located in the world, an Airbus expert will support you in any query linked to your aircraft.

Supporting your Airbus aircraft

We support your Airbus aircraft from A to Z

RUNWAY

Committed to the highest customer satisfaction from the very beginning, Airbus Services supports all its customers in assessing their needs and manage the definition of support clauses linked to each aircraft purchase agreement. We support aircraft operations from entry-into-service preparation and throughout the whole operational life.

Our Core Services offer handles all activities around aircraft entry-into-service preparation, training initial package, spare parts initial provisioning, technical data package.

Following the aircraft delivery, our team of experts will ensure the resolution of in-service issues, deliver all contractual support and help you to understand to best-in-class suite of services and solutions you can deploy at your premises, from aircraft service bulletins up to fuel efficiency solutions.

Satisfaction at every step

Aircraft EIS Core Services

Aircraft EIS Core Services

Committed to the highest customer satisfaction from the very beginning, we define, develop, and deliver all fleet policies, fleet monitoring, initial training, maintenance & engineering technical and flight operations data package to enable the accomplishment of safe and efficient aircraft operation.

In Operations Core Services

In Operations Core Services

Following the aircraft delivery, our team of experts will ensure the resolution of in-service issues, deliver all contractual support and help you to understand our best-in-class suite of services and solutions you can deploy at your premises. It includes aircraft service bulletins, programme and engineering expertise, fuel efficiency solutions and Airbus Technical Aircraft-on-ground Centre (AIRTAC) providing all Airbus operators with global around-the-clock assistance.

Core Digital Services

Online solutions to support your aircraft operations

BUSINESS PEOPLE

Airbus Services is at the heart of aviation' digital evolution. Being an Airbus Customer will allow you to get access to disruptive and leading-edge digital tools. From AirbusWorld and TechRequest up to turnkey digital services like Skywise Core, you can explore the potential of new technologies, collaborate, decide and support your entire ecosystem. Our Core digital services will help our Customers to prepare their transformation that will lay the foundation of competitiveness in an even more digital world. A rapid growing and comprehensive offer providing the best digital services for today and tomorrow, combined with Airbus' intimate aerospace expertise.

AirbusWorld is the unique web access point to all Airbus on-line data and services. It aims at supporting each of our Customers to operate, maintain and upgrade their aircraft, manage the supply chain and train your staff.

Recently revamped for a new user experience, AirbusWorld propose an intuitive interface with 24/7 service availability and a dedicated help desk support centre. 

Airbus World
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airnavX is a unique solution allowing our Customers to list, download, browse and search complete Airbus technical documentation. This new online browser based on state of the art technology, offers a powerful instant search to easily acces your Technical Data.

TechRequest is the Airbus online collaborative solution to manage customer technical queries. TechRequest consists of pre-defiend forms to ease request creation as well as automatic routing to the relevant Airbus team in charge.

Airbus Techrequest
Skywise

Skywise

Creating value for the entire aerospace industry

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