Core Services | Applicability: Airbus fleet
Airbus Aircraft Family: A300 | A310 | A320 | A330 | A340 | A350 | A380
Experts from Repairs, Engineering, Tech Data, Flight Ops, Scheduled Maintenance, Supplier Support, Simulators or software services are dedicated to resolve any queries that our customers may have on their Airbus operated fleet.
When necessary, TechRequest also ensures the interaction with all key internal and external stakeholders such as the Airbus Office of Airworthiness, Design Offices and Suppliers. All query dossiers are shared with your Field Service Representative and your Customer Support Director to enhance the way we collaborate on the time to get a fix for your issue.
This tool is available 24/7 through the Airbus portals with the following access points: Airbus World (for requestors) and Airbus Supply (for suppliers).
"We feel very happy with the TechRequest service."
An European major airline
Benefits
- Simplicity thanks to the guided request form
- Provide the information one time only and save time on queries with pre-filled data
- Find the right expert thanks to routing and automatic assignment of dossiers
- Check up on the progress of queries through progress monitoring functionalities
