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Field Service Representative

Core Services | Applicability: Airbus fleet

Airbus Aircraft Family: A220A300 | A310 | A320 A330 | A340 | A350 | A380

Your On-Site Airbus Representative for technical assistance & guidance

As a major aviation industry OEM, key aftermarket basics include excellence in customer support, ensure optimal safety and continuous airworthiness of our operated fleet and position added value services to assist Customers improving their operational performance. 

Our 300+ Field Service Representatives (FSR) assist you by providing dedicated technical assistance and guidance, within all levels of your organisation. Evolving in a global setup of cultural diversity, the Field Services team is composed of 50+ nationalities working in 58 countries.

The Field Service Representative (FSR) provides on-site assistance for technical incidents including 24/7 availability during AOG situations. The Field Service coverage is included in the Purchase Agreement through specific support contractual allocation. The FSR is the primary communication interface between Operators and Airbus, together with the Customer Support Director. the primary missions are to:

  • Meet & greet at each Entry-Into-Service
  • Contribute to the safety of your operations
  • Act as a trusted on-site interface for technical and relationship matters
  • Anticipate, identify and support the resolution of technical issues
  • Provide continuous feedback and best operational practices to Airbus
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Long-term Customer relationships 04 February 2020

A220 300 Airbus Demonstration Landing check

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core-services 25 May 2013

BUSINESS PEOPLE

Airbus Customer Services’ prime role is to assist our customers operating safely and profitably their Airbus fleet.

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core-services 21 September 2018

Maintenance Check

A network of 300+ Field Services Representatives

A network of 300+ Field Services Representatives

across 140+ stations and 16 regional hubs to support your daily technical issues and operational needs

Benefits

  • “One Team” approach to represent Airbus at all levels of your organisation
  • Key contributor to identify operators priorities and share the manufacturer expertise to support decision making
  • Share all the latest innovations and services that can meet customer expectations
  • Available throughout the full aircraft lifecycle
  • Situated on-site or at the closest hub to your main base
  • Identify technical priorities and support Operators on resolving technical issues
  • Provide 24 hours support for technical assistance & AOG situations
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