The Airbus Engineering Support follows and answers more than 70,000 queries per year to help you maintain your Airbus aircraft. This team of experienced engineers is also available to help you with the troubleshooting or repair solution definition of your aircraft.
Complementary to AIRTAC on urgent operational matters, the Airbus Engineering Support ensures the technical interfacing for routine and complex in-service issues. With on-duty staff to ensure round-the-clock support, we analyse each incident to detect occurrences and better anticipate any Major In-Service Problem which can lead to a potential safety issue.
Assistance can be provided either directly in your premises or piloted from Airbus offices by trained and qualified staff, with all exchanges managed through Airbus TechRequest. If required, a technical team can be sent to your site, on a temporary basis, to support your repairs or urgent troubleshooting.