A220 Customer Services activities are being integrated into the Airbus network, in order to provide customers with improved and efficient support & services, fully supported by Airbus. This will leverage Airbus’ experience and resources in the following areas: field service representatives (FSRs) and customer support directors (CSDs); training materials; cabin operations; fleet performance; and flight simulation products.
To accomplish this, the specific integration streams are being rolled-out as follows:
In addition, all material services (trade parts and smart parts) will be led by and under the responsibility of SATAIR and Airbus Flight Hours Services (FHS) respectively to support the A220 programme. Airbus Canada, Airbus FHS, SATAIR and Bombardier are currently working on a transfer plan together with the A220 operators that will materialize by the end of the year.
Last but not least, Airbus maintenance operations and working parties teams will also take over from Bombardier’s A220 mobile repair team (MRT) for all major repair needs. This transition will last about a year, and in the meantime Airbus Canada and Bombardier MRT will support customers until the Airbus teams are fully operational on the A220.
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