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14 October 2020
14. October 2020 Commercial Aircraft

Reducing MRO cost of non quality using Airbus state of the art toolbox

Sepang Aircraft Engineering (SAE), an MRO centre based in Kuala Lumpur, Malaysia, partially owned by Airbus since 2011, has become a fully owned Airbus subsidiary, following the acquisition by Airbus of its remaining shares.
Did you know that 5% to 10% of lost revenue is the cost of non-quality in the industry?

The cost of non-quality is defined by losses that occur when quality is not achieved by non conformity, trust or company image.

By considering these figures, and the challenging industry context, MROs (Maintenance, Repair and Overhaul) and OEM (Original Equipment Manufacturer) need to find new ways to be cost efficient.  They can achieve this by:

  • Monitoring the cost of error
  • Driving performance management 
  • Measuring process efficiency (with a dedicated organisation in charge of leading the cost of non quality questions)


Reducing this cost of non-quality increase company profitability by aligning quality and goals by:

  • Prioritizing issues and providing means to measure changes and improvement
  • Promoting the effective use of resources
  • Providing incentives for doing the job right every time


More than cost saving, chasing non conformity will improve the aircraft’s safety and to reach these goals, Airbus has developed a state-of-the-art toolbox.

The cost of non-quality bricks within the Airbus Operating System
Airbus ToolBox

Each brick provides a standardised way of working, routines and tools for systematic reduction and management of the cost of non-quality: "doing it right, every time".


If you want to know more on how this Airbus state of the art toolbox could help your organisation to reduce cost of non-quality, please contact our Airbus MRO Consulting expert:

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Mark Crompton

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