Core Services’ prime objective is to assist our customers operating safely and profitably their Airbus fleet. Every customer is assigned with a Customer Support Director who acts as a focal point and coordinates the implementation of any necessary assistance to support an operational need. In addition, more than 300 field service representatives are positioned in over 150 cities, near the airline they serve. This proximity is strengthened by Airbus’ robust international network of support, training, maintenance and engineering facilities, as well as its materials and logistics centres, providing you a global and end-to-end support around the world.
Airbus Services is at the heart of aviation' digital evolution. Being an Airbus Customer will allow you to get access to disruptive and leading-edge digital tools such as the AirbusWorld portal, TechRequest or AirnavX.
As an Airbus customer, you benefit from an on-site representative providing technical assistance, guidance and establishing strong relationship between respective organisations.
Airbus devotes significant attention to ensuring a smooth and lean Entry-into-Service for your aircraft.
AirbusWorld is the primary customer portal for Airbus aircraft operators and owners, MROs and airworthiness authorities.
AirnavX is the unique and smart digital solution allowing Airbus Customers to list, download, browse and search complete Airbus technical documentation
TechRequest is the Airbus online collaborative solution to manage all Customer technical queries. Airbus experts are dedicated to resolve any queries that our customers may have on their Airbus operated fleet.
Backed by a large Airbus experience in Flight Operations and Training Standards & boosted by passion, the Flight Ops Support Director establishes permanent exchanges with Customers to identify and coordinate any specific issue, need or expectation linked to his expertise perimeter.
Airbus Services supports your aircraft operations from entry-into-service preparation and throughout the whole operational life.
Airbus sets the standard for the best-in-class customer support and services by adopting a long-term collaborative approach with every single customer.
Our Customer Support Directors (CSD) community has the key mission to be the voice of Customers inside Airbus, with an objective to ensure full satisfaction of our operators and facilitate connexion with the right Airbus experts.
Airbus Training Services provide state-of-the-art solutions to ensure safe, reliable and economically-efficient operations on all Airbus aircraft throughout their lifecycle. Airbus is on-hand to offer support every step of the way, in all regions.
Airbus Technical Data represents one of the most important asset of owning the sky with accuracy and using the highest aviation standards. Airbus Services provides you with a large set of data and solutions which specifies all indispensable information you need to operate, maintain and repair your Airbus fleet.
Airbus proposes a comprehensive suite of services for scheduled maintenance activities allowing Customers to identify applicable maintenance requirements, plan maintenance tasks and prepare work packages.
We are competent to deliver Airworthiness approved document (under Design Organisation Approval). Airbus documentation can be used to support requests to National Airworthiness Authority.
Airbus Flight Hour Services (FHS) offers guaranteed solutions ranging from component supply and repair to full airframe maintenance to allow airlines to stay focused on their core business.
The Airbus Services Company Satair Integrated Purchasing Programme (IPP®) gives the customer a unique opportunity to focus on the core business and leave the complex and time consuming burden of purchasing and handling spare parts in the safe hands of a professional and highly experienced partner.